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"I prefer to engage telephonically not by e-mail, as it's a more natural method of communication," said Resnick.
In the case of children in real danger, being able to communicate in cyberspace may even have saved their lives.
They counsel children between 7pm and 9.30pm during the week, and on Sundays between 9pm and 11pm, the peak chat times.
"Each evening, about 10 volunteer counsellors meet at a venue in Gauteng and provide the service over two hours," says Crouse.
"I'm a father of three stepchildren, all of them well adjusted, so I do counsel from experience too," he said.
"Children's problems manifest themselves as a result of bad parenting." To set up a Skype session with Resnick, visit educational psychologist who uses Skype is Dr Di Shand.
Parenting workshops are also presented via Skype, while Resnick's website offers tips and advice to parents.